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    [SOLVED] Windows screen + resolution recognition

    Troubleshooting and Bug Reports
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    • keftapartyK
      keftaparty
      last edited by

      Hi,

      I have a little "issue".
      Here is the setup, see picture attached :
      3 screens:
      screen 1 : 3200 x 1800 px
      screen 2 : 2560 x 1440 px
      screen 3 : 3840 x 2160 px
      Isadora doesn't see screen 2 as a "stage" screen.
      The problem is not that the resolution announced is wrong ( old solved bug I think ), after trying any of the outputs I never managed to have a stage on screen 2.
      I'll fill up a bug report.
      Best
      Mehdi
      ![](http://)

      214c1e-isadora-screen-recognition-bug.jpg

      ...
      Mehdi Toutain-Lopez
      www.toutain-lopez.com

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      • mark_mM
        mark_m
        last edited by

        On my Windows 10 laptop, which has a UHD (retina) display, I only get stages to display correctly if I change the Windows display scaling to 100%. Makes everything on the screen very small and difficult to read but Isadora sees the correct size of the attached screens and displays the stages correctly on them. Any other scaling setting gives me strange results.

        Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
        Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
        PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
        www.natalieinsideout.com

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        • DusXD
          DusX Tech Staff
          last edited by

          @keftaparty

          mark_m is correct, currently this is the required method.
          I will continue to help you in the support ticket you have entered.
          Cheers

          Troikatronix Technical Support

          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
          • Isadora Add-ons: https://troikatronix.com/add-ons/
          • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

          Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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          • keftapartyK
            keftaparty
            last edited by

            Hi,

            I think that's something else here,
            I've had this issue of false resolution with scaling, and I have the feeling that it's solved in the last beta.
            Here I have one screen totally not appearing in the stage settings.
            With the "resolution bug", this screen would have been detected but with a wrong resolution.
            What's strange is that that's not a new setup for me, and it used to work.
            I will try to install an old version to checkout...
            Best

            ...
            Mehdi Toutain-Lopez
            www.toutain-lopez.com

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            • M
              michaeljr
              last edited by

              I've have issues on the systems that have the Nvidia 750ti cards.. where you have the correct video size set in Windows but Isadora sees a lower resolution 720p and only uses that resolutions portion of the 1080p screen unusable.. I'm on my way to church and will install 2.5 and see if it fixes the problem.. I do not see this problem on my 970 card.

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              • mark_mM
                mark_m
                last edited by

                The false resolution with scaling bug has definitely not been fixed in the last beta 🙂

                Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                www.natalieinsideout.com

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                • M
                  michaeljr
                  last edited by

                  2.5 did not fix my resolution problem 221e6a-isadora_screen_resolution.jpg

                  1 Reply Last reply Reply Quote 0
                  • markM
                    mark
                    last edited by

                    Dear Everyone,

                    I return to Berlin on Thursday morning, and as soon as I can get at my Windows machine there I will be working on this problem. It is the highest priority.
                    Best Wishes,
                    Mark

                    Media Artist & Creator of Isadora
                    Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                    1 Reply Last reply Reply Quote 0
                    • keftapartyK
                      keftaparty
                      last edited by

                      Hi,

                      Just checked on a second machine,
                      I'm still getting the same issue,
                      The second screen is not recognised by isadora.
                      GPU is gtx1080 with updated drivers.
                      Best
                      Mehdi 

                      ...
                      Mehdi Toutain-Lopez
                      www.toutain-lopez.com

                      1 Reply Last reply Reply Quote 0
                      • SkulptureS
                        Skulpture Izzy Guru
                        last edited by

                        I wonder if this is something to do with the new GTX 1080 (1070/1060) range?

                        @Keftaparty must be one of the first to use one of these with Isadora! *jealous* 😉

                        Graham Thorne | www.grahamthorne.co.uk
                        RIG 1: Windows 11, AMD 7 Ryzen, RTX3070, 16gig RAM. 2 x M.2 SSD. HD. Lenovo Legion 5 gaming laptop.
                        RIG 2: Windows 11, Intel i19 12th Gen. RTX3070ti, 16gig RAM (ddr5), 1x M.2 SSD. UHD DELL G15 Gaming laptop.
                        RIG 3: Apple rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                        • keftapartyK
                          keftaparty
                          last edited by

                          Hi Graham,

                          I'm getting the same bug with a gtx750 so...

                          ...
                          Mehdi Toutain-Lopez
                          www.toutain-lopez.com

                          1 Reply Last reply Reply Quote 0
                          • SkulptureS
                            Skulpture Izzy Guru
                            last edited by

                            Ah ok. It was just a thought. I am sure we will solve this for you.

                            Graham Thorne | www.grahamthorne.co.uk
                            RIG 1: Windows 11, AMD 7 Ryzen, RTX3070, 16gig RAM. 2 x M.2 SSD. HD. Lenovo Legion 5 gaming laptop.
                            RIG 2: Windows 11, Intel i19 12th Gen. RTX3070ti, 16gig RAM (ddr5), 1x M.2 SSD. UHD DELL G15 Gaming laptop.
                            RIG 3: Apple rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                            • DusXD
                              DusX Tech Staff
                              last edited by

                              I have 3 displays attached and do not suffer this issue.

                              I guess I will start swapping around the adapters etc.. and see if any other configuration causes it.

                              Troikatronix Technical Support

                              • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                              • Isadora Add-ons: https://troikatronix.com/add-ons/
                              • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

                              Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                              • keftapartyK
                                keftaparty
                                last edited by

                                Hi DusX,

                                I have no adapters, GPU, cable ( short ), monitor.
                                Anyway, the point for me is that the OS sees the monitors, and not isadora...

                                ...
                                Mehdi Toutain-Lopez
                                www.toutain-lopez.com

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                                • DusXD
                                  DusX Tech Staff
                                  last edited by

                                  @keftaparty

                                  I understand.. I just need to find a way to reproduce it reliably.
                                  It seems likely to be OS/Hardware related, in that playing with multiple standard dpi displays I can't reproduce it yet.
                                  So, my guess is that something about Windows methods of dealing with highDPI displays is causing Isadora to mess up.

                                  Troikatronix Technical Support

                                  • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                                  • Isadora Add-ons: https://troikatronix.com/add-ons/
                                  • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

                                  Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                                  • keftapartyK
                                    keftaparty
                                    last edited by

                                    Hi,

                                    So the scaling "tip" is still solving this issue, but... patching window is very hard to read...
                                    Best
                                    Mehdi

                                    ...
                                    Mehdi Toutain-Lopez
                                    www.toutain-lopez.com

                                    1 Reply Last reply Reply Quote 0
                                    • mark_mM
                                      mark_m
                                      last edited by

                                      I have to agree with Mehdi, when you scale the screen resolution to 100% in order for Isadora to a) see the correct resolution of attached screens and b) output stages to screens it become so very hard to read the patches. It would be great to have this fixed.

                                      See next post for screenshots

                                      Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                                      Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                                      PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                                      www.natalieinsideout.com

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                                      • mark_mM
                                        mark_m
                                        last edited by

                                        The first is with Windows set to the "recommended" scaling of 250%. Easy to read and work with.
                                        The second is with Windows set to 100%: the scaling necessary for Isadora to a) see the correct resolution of attached screens and b) output stages to screens. Hard on my eyes!


                                        c620a5-isadora_win_uhd-screen_250ppercent.png 678541-isadora_win_uhd-screen.png

                                        Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                                        Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                                        PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                                        www.natalieinsideout.com

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                                        • markM
                                          mark
                                          last edited by

                                          Dear @mark_m, @keftaparty, and Everyone,

                                          Yes, this is a bug. You should not have to set the scaling to 100%, so you don't need to post further on this. I've arrived in Berlin this morning and am about to go fetch my Windows machine and start working on it. I'll update you here when I have news.
                                          Best Wishes,
                                          Mark

                                          Media Artist & Creator of Isadora
                                          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                                          • mark_mM
                                            mark_m
                                            last edited by

                                            Thanks @mark, hugely appreciate your efforts, and how much you care about we who use Isadora.

                                            Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                                            Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                                            PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                                            www.natalieinsideout.com

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