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    [SOLVED] Video Preview Icon doesn't display correctly

    Troubleshooting and Bug Reports
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    • SkulptureS
      Skulpture Izzy Guru
      last edited by

      It might just be the poster frame. You can change it - but not sure how on windows.

      Graham Thorne | www.grahamthorne.co.uk
      RIG 1: Windows 11, AMD 7 Ryzen, RTX3070, 16gig RAM. 2 x M.2 SSD. HD. Lenovo Legion 5 gaming laptop.
      RIG 2: Windows 11, Intel i19 12th Gen. RTX3070ti, 16gig RAM (ddr5), 1x M.2 SSD. UHD DELL G15 Gaming laptop.
      RIG 3: Apple rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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      • MikhailM
        Mikhail
        last edited by

        Doesy anyone tell me what exactly wrong with this file. I'm trying to find how to set poster frame, as Skulpture suggest, but i can't find any info about setting poster frame in MOV-files.

        By the way, Explorer icons and other Video programs displays Preview icons properly for these videos. Only Isadora displays it as white frame.
        It is very uncomfortalbe to use white frame. Please help!!!!

        Win7, i7(SkyWell), 16GB RAM, SSD, nvidia GTX 1070, Isadora 2.5

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        • markM
          mark
          last edited by

          Dear @Mikhail,

          Can you make a tiny movie that you can post here so we can test it, e..g, something < 2mb?
          Best Wishes,
          Mark

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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          • MikhailM
            Mikhail
            last edited by

            I can't upload even 1Mb file here!

            Here same file on yandex disk https://yadi.sk/i/5P-aMhkJrF4w9

            edcb56-.png

            Win7, i7(SkyWell), 16GB RAM, SSD, nvidia GTX 1070, Isadora 2.5

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            • MikhailM
              Mikhail
              last edited by

              Hello, mark .

              Can you tell me, did you download sample file, that I send? 
              What's wrong with this file and why Isadora doesn't display icon correctly?

              Thanks in advance.

              Win7, i7(SkyWell), 16GB RAM, SSD, nvidia GTX 1070, Isadora 2.5

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              • DusXD
                DusX Tech Staff
                last edited by

                @mark @mikhail

                I can confirm that loading the example file, a white thumbnail is shown in the Isadora media bin.
                Also, looking at the file in QT movie inspector, it is listed as: Photo - Jpeg, 720*576, millions of colors, 25 fps 

                Troikatronix Technical Support

                • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                • Isadora Add-ons: https://troikatronix.com/add-ons/
                • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

                Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                • MichelM
                  Michel Izzy Guru
                  last edited by

                  @Mikhail

                  It's not the file size you cannot upload it's the file type ( there is a upload size limit, but 2mb should not be a problem). If you .zip your files they will be accepted.

                  Best Michel

                  Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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                  • markM
                    mark
                    last edited by

                    Dear All,

                    I've reproduced and fixed this bug. The codec is listed with a really strange name in QuickTime Player 7:  Lavc57.20.100 mjpeg -- I have no idea what that is. Anyway, it seems that some movie codecs don't like to draw their poster frame unless the poster frame is the same size as the movie itself. (I was drawing into a much tiny thumbnail sized bitmap, the same size used in the preview window.)
                    Anyway, it's fixed for the next version. @DusX please file a bug report and mark this bug as fixed.
                    Thanks to @Mikhail for discovering this bug.
                    Best Wishes,
                    Mark

                    Media Artist & Creator of Isadora
                    Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                    • MikhailM
                      Mikhail
                      last edited by

                      Very Thanks, mark!

                      Win7, i7(SkyWell), 16GB RAM, SSD, nvidia GTX 1070, Isadora 2.5

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                      • SkulptureS
                        Skulpture Izzy Guru
                        last edited by

                        Good to know. I had a feeling it was the codec when talking to the Tech Team. Strange how certain codecs behave in different ways. 🙂

                        Graham Thorne | www.grahamthorne.co.uk
                        RIG 1: Windows 11, AMD 7 Ryzen, RTX3070, 16gig RAM. 2 x M.2 SSD. HD. Lenovo Legion 5 gaming laptop.
                        RIG 2: Windows 11, Intel i19 12th Gen. RTX3070ti, 16gig RAM (ddr5), 1x M.2 SSD. UHD DELL G15 Gaming laptop.
                        RIG 3: Apple rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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