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    Windows 10 and Quicktime

    Troubleshooting and Bug Reports
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    • GilesG
      Giles
      last edited by

      Hello,

      Is there any prevision when the "Quick Time's bug" will be fixed?
      I didn't catch if it is a Apple issue or Troikatronix.
      Thank you in advance,
      Best,
      Giles
      1 Reply Last reply Reply Quote 0
      • DusXD
        DusX Tech Staff
        last edited by

        Soory. What qt bug? Generally if installed correctly it works perfectly.

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
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        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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        • C
          cbudin
          last edited by cbudin

          Same problem here.  Screen shot attached.

          Installed from isadorawin-252f00-std.exe

          IsadoraQT.png

          MaximortalM 1 Reply Last reply Reply Quote 0
          • MaximortalM
            Maximortal @cbudin
            last edited by

            @cbudin I still use quicktime 7.6 it's the only version that never gave me this sort of bug

            Iro Suraci | Win 10 - Ryzen 3600 - 32GB - nVidia gtx 960 4gb / Win 10 - i5 4210U - 8 GB - R5 M230 | Isadora 3.0.7| Located in Brescia, Italy

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            • DusXD
              DusX Tech Staff
              last edited by

              I have the latest installed. However, as @Maximortal mentioned 7.6 is sometimes more stable for some users. 

              Reinstalling seems like the most likely fix.

              Troikatronix Technical Support

              • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
              • Isadora Add-ons: https://troikatronix.com/add-ons/
              • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

              Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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              • C
                cbudin
                last edited by

                I reinstalled both Isadora and Quicktime but still no joy.

                I'm hesitant to revert to an earlier version of Quicktime, as I use that a fair amount.

                Can anything be done to the Isadora code to address this issue?  What exactly is failing in Isadora to generate this error?

                Could it be file-type associations or something else in the registry?  Or a missing environment variable?  I also tried to register the QuickTime dll with:

                regsvr32 /i QuickTime.dll

                with no luck.

                1 Reply Last reply Reply Quote 0
                • MaximortalM
                  Maximortal
                  last edited by

                  be brave! Do it! I use Isadora since 2010 and I never had a trouble related to QuickTime.

                  Iro Suraci | Win 10 - Ryzen 3600 - 32GB - nVidia gtx 960 4gb / Win 10 - i5 4210U - 8 GB - R5 M230 | Isadora 3.0.7| Located in Brescia, Italy

                  C 1 Reply Last reply Reply Quote 0
                  • C
                    cbudin @Maximortal
                    last edited by

                    @Maximortal It's not Isadora I am worried about, it's QuickTime.  I use it a lot and don't want to have to regress to an earlier version.

                    Frankly, if Isadora wants to be taken seriously as a useful piece of software it needs to address this issue.  I'm evaluating Isadora on the recommendation of a friend, and there's not much I can do at this point.  I can't even launch it.  Asking me to change my configuration (backwards!) on something as essential as QuickTime is a lot to ask.

                    FredF MaximortalM 2 Replies Last reply Reply Quote 0
                    • FredF
                      Fred @cbudin
                      last edited by Fred

                      @cbudin a few questions, how old is your Windows install? Do you have a lot of other software installed? Is this a day to day machine or one dedicated to isadora playback?

                      Have you renamed, added or removed users in the windows install? Are all your driver's and Windows up to date? I don't think many other people have this problem. I have a few Windows machines and they all run great. I will go out on a limb and suggest that maybe isadora reads the registry to check if QuickTime is installed. The registry can be corrupted in a number of ways but I have seen some nightmares for changing user names or messing with group policy. 

                      If your machine is a fresh windows install and you have this problem something is deeply wrong. If it is an old install on a day to day machine I would go for a reinstall of Windows.

                      Fred

                      http://www.fredrodrigues.net/
                      https://github.com/fred-dev
                      OSX 10.15.15 MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
                      Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD
                      Windows 10 Threadripper 3960x 64g ram, 1tb NVME, rtx 2080ti + rtx2070 super

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                      • MaximortalM
                        Maximortal @cbudin
                        last edited by

                        @cbudin I can not figure a scenario where quicktime on a windows machine is foundamental, QT is not supported anymore on Win, even isadora is planned to became QT free, I'm really interested where you need it, may be I can suggest you an alternative or tell you if 7.6 is enough.

                        Iro Suraci | Win 10 - Ryzen 3600 - 32GB - nVidia gtx 960 4gb / Win 10 - i5 4210U - 8 GB - R5 M230 | Isadora 3.0.7| Located in Brescia, Italy

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                        • DusXD
                          DusX Tech Staff
                          last edited by

                          It's true that Isadora will not require QuickTime in the near future. 

                          The version of quicktime installed really has nothing to do with your problem. Your problem is much more likely related to the points outlined by Fred.

                          Reinstalling QT was suggested as a possible remedy since the install process may have fixed any registry issues. 

                          There is no need to use an older quicktime version. For most system configurations the latest release us recommended.

                          Is any error dialog presented?

                          Troikatronix Technical Support

                          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                          • Isadora Add-ons: https://troikatronix.com/add-ons/
                          • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

                          Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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