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    Upgrading

    Troubleshooting and Bug Reports
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    • K
      kikko
      last edited by

      Thank your for prompt reply. The problem is that I can't find any files named Isadora Prefs in my Mac... so no way to cancell it

      Icons problem solved.

      Isadora 3.0.8/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

      1 Reply Last reply Reply Quote 0
      • markM
        mark @kikko
        last edited by

        @kikko

        Here's how to delete the preferences

        https://support.troikatronix.c...

        Always good to click the "Help" tab and do a search of our knowledge base articles. We have lots of resources there to help you.

        Best Wishes,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

        1 Reply Last reply Reply Quote 0
        • K
          kikko
          last edited by

          Sorry Mark, but as I already written I've try to find the file named Isadora Prefs as explained in "How to delete Isadora's preferences" tutorial, but this file doesn't exist at all on my computer so I can't cancel it!

          Anyway, I just wanted to upgrade to the new release but now I can't because doesn't work on my Mac. Probably is not that easy have both release on the same Mac or it depends by systems requirements.

          Francesco

          Isadora 3.0.8/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

          markM 1 Reply Last reply Reply Quote 0
          • markM
            mark @kikko
            last edited by

            @kikko said:

            already written I've try to find the file named Isadora Prefs as explained

             OK, I'm sorry. I didn't read the full thread.

            I've sent you an email with a link to what should be the v2.6.1 release. Follow my instructions and report back here if this new version solves the problme.

            Best Wishes,
            Mark

            Media Artist & Creator of Isadora
            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

            L 1 Reply Last reply Reply Quote 0
            • K
              kikko
              last edited by

              Thank you very much Mark! The file Isadora Prefs is still missing from my Mac, but now both release working properly! (or so it seems 😬) . In the next few days I trying to do some test and if all working I'm going to purchase the upgrade.

              Francesco

              Isadora 3.0.8/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

              1 Reply Last reply Reply Quote 0
              • L
                labelbrut @mark
                last edited by

                @mark

                Hi Mark

                I'm affraid i have the same problem than kikko, can you please help me ? The show is tomorrow and and can't open Isadora ...

                Thanx

                Xavier

                SkulptureS 1 Reply Last reply Reply Quote 0
                • SkulptureS
                  Skulpture Izzy Guru @labelbrut
                  last edited by

                  @labelbrut said:

                  @mark
                  Hi Mark
                  I'm affraid i have the same problem than kikko, can you please help me ? The show is tomorrow and and can't open Isadora ...
                  Thanx
                  Xavier

                   Hi,

                  Can you eplain what has happened? Have you upgraded the day before a show?

                  Graham Thorne | www.grahamthorne.co.uk
                  RIG 1: Windows 11, AMD 7 Ryzen, RTX3070, 16gig RAM. 2 x M.2 SSD. HD. Lenovo Legion 5 gaming laptop.
                  RIG 2: Windows 11, Intel i19 12th Gen. RTX3070ti, 16gig RAM (ddr5), 1x M.2 SSD. UHD DELL G15 Gaming laptop.
                  RIG 3: Apple rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                  L 1 Reply Last reply Reply Quote 0
                  • L
                    labelbrut @Skulpture
                    last edited by

                    @skulpture

                    Hi , i've made the mistake to upgrade the day before the show 😬

                    Since, when i launch Isadora, this window appears




                     I can't find any isadora file in the preference folder to delete the file "Isadora Prefs.izp"

                    SkulptureS 1 Reply Last reply Reply Quote 0
                    • SkulptureS
                      Skulpture Izzy Guru @labelbrut
                      last edited by

                      @labelbrut

                      Have you followed these instructions?

                      https://support.troikatronix.c...

                      Graham Thorne | www.grahamthorne.co.uk
                      RIG 1: Windows 11, AMD 7 Ryzen, RTX3070, 16gig RAM. 2 x M.2 SSD. HD. Lenovo Legion 5 gaming laptop.
                      RIG 2: Windows 11, Intel i19 12th Gen. RTX3070ti, 16gig RAM (ddr5), 1x M.2 SSD. UHD DELL G15 Gaming laptop.
                      RIG 3: Apple rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                      L 1 Reply Last reply Reply Quote 0
                      • L
                        labelbrut @Skulpture
                        last edited by

                        @skulpture

                        yes but the file doesn't exist on my computer, nothing about isadora in preference folder

                        L 1 Reply Last reply Reply Quote 0
                        • L
                          labelbrut @labelbrut
                          last edited by

                          Anybody's help ?

                          SkulptureS 1 Reply Last reply Reply Quote 0
                          • SkulptureS
                            Skulpture Izzy Guru @labelbrut
                            last edited by Skulpture

                            @labelbrut

                            Have you created a support ticket? 

                            https://support.troikatronix.c... 

                            Graham Thorne | www.grahamthorne.co.uk
                            RIG 1: Windows 11, AMD 7 Ryzen, RTX3070, 16gig RAM. 2 x M.2 SSD. HD. Lenovo Legion 5 gaming laptop.
                            RIG 2: Windows 11, Intel i19 12th Gen. RTX3070ti, 16gig RAM (ddr5), 1x M.2 SSD. UHD DELL G15 Gaming laptop.
                            RIG 3: Apple rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                            1 Reply Last reply Reply Quote 0
                            • SkulptureS
                              Skulpture Izzy Guru
                              last edited by

                              it might be worth trying a new version, found here:

                              https://community.troikatronix...

                              Graham Thorne | www.grahamthorne.co.uk
                              RIG 1: Windows 11, AMD 7 Ryzen, RTX3070, 16gig RAM. 2 x M.2 SSD. HD. Lenovo Legion 5 gaming laptop.
                              RIG 2: Windows 11, Intel i19 12th Gen. RTX3070ti, 16gig RAM (ddr5), 1x M.2 SSD. UHD DELL G15 Gaming laptop.
                              RIG 3: Apple rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                              1 Reply Last reply Reply Quote 0
                              • MichelM
                                Michel Izzy Guru @DillTheKraut
                                last edited by

                                @dillthekraut

                                No I did mean „save as new file“ not just „save file“. 

                                Best Michel

                                Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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