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    Logitech C920 Live Capture Issues on Windows

    Troubleshooting and Bug Reports
    webcam windows 10 live feed live camera live capture
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    • markM
      mark @loulight
      last edited by

      @loulight said:

      could you do the test you were talking about Mark ?

      I will try, but since I do not have the most recent C920 causing the problem, I don't know if it will prove anything.

      Best Wishes,
      Mark

      Media Artist & Creator of Isadora
      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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      • WolandW
        Woland Tech Staff
        last edited by

        See if something simple like Skype or Google Hangouts has issues with the camera. That'd be interesting information.

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        L 1 Reply Last reply Reply Quote 0
        • L
          loulight @Woland
          last edited by

          @woland : I've been trying on skype and the image provided by the webcam is completely fluid. I used the driver of the webcam directly, I didn't use the logitech software.

          I've been trying something else : since I can have a fluid image in vvvv, I did a test with spout, sending the image decoded in vvvv in 1280x720 into isadora. But as soon as I switch to fullscreen in isadora the framerate of the image is going real slow (while isa indicates that the fps counter remains at 30, and the load remains low). When I just look at the preview in a floating window, the image become more fluid, it's not perfect yet but real better...

          I did a reverse test : sending a live image from a webcam from isa to vvvv : no problem, both images are identical

          Have you seen this before ? I don't understand why all those bugs in receiving some live inputs in isa...

          Best regards

          Nicolas

          DusXD WolandW 2 Replies Last reply Reply Quote 0
          • DusXD
            DusX Tech Staff @loulight
            last edited by

            @loulight

            Are you by chance on a laptop with an onboard Intel video card?
            I have seen cases where fullscreen video gets choppy due to the Intel video chips.
            If you haven't already, you need to set Isadora.exe to use only the dedicated graphics card.

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            • WolandW
              Woland Tech Staff @loulight
              last edited by Woland

              If you're using a Windows laptop with an onboard Intel video card, as @DusX suggested, I'd try following the instructions in this article to set Isadora to only use the dedicated graphics card: https://support.troikatronix.com/support/solutions/articles/13000064926-windows-laptop-configuration-of-integrated-onboard-and-dedicated-graphics-cards-for-isadora-2-and-

              Do you have another Windows 10 machine on which you can test the two working C920s and the new pain-in-the-butt C920?

              C920 prices have skyrocketed during the pandemic so it's not exactly cheap for us to order a brand-new one to test this one issue (which we may not even be able to re-create).

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              L 1 Reply Last reply Reply Quote 0
              • L
                loulight @Woland
                last edited by

                @woland : I understand perfectly that it's not the right moment to buy a new C920. Indeed it's not cheap any more since the pandemic...

                I've been trying to do what you suggested @DusX , I was not sure if I had an onboard intel card. But in the list of my system components my GTX 970m is the only graphic card listed... I've tried to do the Nvidia panel configuration you suggested, but once I've choosed Isadora I can't do the next step because I don't have any drop-down menu that would allow me to choose "High-performance NVidia processor", which I think means that I really don't have any onboard intel graphic card...

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                • CitizenJoeC
                  CitizenJoe
                  last edited by

                  So this conversation is interesting to me.... I have been using Logitech 920's and 930's on PC with Isadora for years without issue. They're pretty much rock solid, with OR without the Logitech software installed.

                  Recently, I tried to use my 930 (which is essentially the same as the 920, but with a wider lens) in Isadora and immediately found a dramatic slowdown of the system, as described by @loulight . I wonder if something has changed in the OS in a recent update?

                  Cheers,

                  Hugh

                  Hugh in Winnipeg - All test machines, Win10 Pro, 64 bit, OS SSD and separate data SSD.

                  1. new laptop: Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6
                  2. old desktop: Dell T5500 2009, Dual Quad Core Processor E5530, 12 gigs, 2x Radeon 5750... Still works well!
                  1 Reply Last reply Reply Quote 1
                  • L
                    loulight
                    last edited by

                    I think I've a clue about what's making the image of my new C920 not fluid : as I said earlier in vvvv I managed to have a fluid image. In vvvv I can choose between 2 differents "video format" : YUY2 and MJPG. By default it is in YUY2 and it produces the same problems of non fluid image as in isadora. But as soon as I switch to MJPG the framerate of the image reaches 30fps.

                    Is it possible to do the same switch in isa ?

                    WolandW 1 Reply Last reply Reply Quote 1
                    • WolandW
                      Woland Tech Staff @loulight
                      last edited by

                      @loulight said:

                      Is it possible to do the same switch in isa ?

                       This is a question that I think only @mark can answer but it may be a couple of days because he's rather busy at the moment

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                      • SkulptureS
                        Skulpture Izzy Guru
                        last edited by

                        I too have a C920. But I did remove the LogiCapture software. Sometimes Isadora did not see the camera at all if I had opened the LogiCapture software at all that day. A restart fixed that. 

                        But for me once it works it was fine. Maybe remove the LogiCapture software and see? Not sure how else I can help here really. Sorry.

                        Graham Thorne | www.grahamthorne.co.uk
                        RIG 1: Windows 11, AMD 7 Ryzen, RTX3070, 16gig RAM. 2 x M.2 SSD. HD. Lenovo Legion 5 gaming laptop.
                        RIG 2: Windows 11, Intel i19 12th Gen. RTX3070ti, 16gig RAM (ddr5), 1x M.2 SSD. UHD DELL G15 Gaming laptop.
                        RIG 3: Apple rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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