Windows 11 Output Freezing

Brestess

Hey all,

I have a show tomorrow and I just had to transfer my .izz file to a new machine and I'm running into fatal problems. The show runs fine around 10-15% load until it gets to a scene with some Grapher actors. The load shoots up to 40-48% load, which should be fine, but the stage output completely freezes. Isadora still runs and I can see triggers going off but the visual output is frozen! What is odd is that when I go to the scene individually, it runs fine around 8%. It's only during the show that it crashes every single time. Does anyone have any clue what's happening here and how I can fix it? I have reset my preferences and made sure my machine is performing at top capacity! For your reference my machine is a Windows 11 Laptop with an Intel Core i7 10th gen processor.

Thank you so much!

mark

@brestess Mark Coniglio, creator of Isadora here.

When Isadora crashes, have you made sure to fill in your name and/or email address in the dialog box that appears, and then sent in the crash reports? If you have done this, I can try to analyze the crash. If you haven't given us your name and/or email address in the crash dialog, I won't be able to find your crashes.

Also, please read the post about adding information about your hardware setup to your signature line. It helps us a lot.

Finally, for the fastest turnaround with our support team, open a ticket. When you do, please:

Get the Windows 11 version by going to System > About and getting (e.g., 2H22)
Tell us the computer hardware you're using.
Tell us what kind of graphics card you're using.
Tell us if the failure only happens when the computer is attached to a video projector (i.e., if you are just running with a Preview widow, does Isadora crash)
Any other details about the hardware that might be important.

Best Wishes,
Mark

Woland

@mark said:

If you haven't given us your email address, I won't be able to find your crashes.

@Brestess To respond to this, please either send me a direct message via the forum with the email address you used or send in the email address info as part of a ticket if you submit one.

Please do not post your email address on this public forum.

mark

@woland said:

If you haven't given us your email address, I won't be able to find your crashes.

Reworded this in my original post to make it clear that I am asking the user to put their name and/or email address in the crash report dialog, not to post it here.

Juriaan

@brestess

Hey Brestess,

A laptop in particular can have two graphic cards, one integrated and one dedicated GPU at times.

If you for example are working with a laptop above a dedicated price class you likely have a dedicated graphics card.

For more information about this:
https://pureinfotech.com/set-d...

But please sent us a support ticket or reply to this forum thread and we will chase this up with you.

CitizenJoe

For what it's worth, every time I've had output freezing in Windows, it's a CODEC issue. Maybe try converting the video to HAP Codec and see if that helps? If you need a way to do that, Shutter Encoder is great.

Cheers,

Hugh