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    Upgrading

    Troubleshooting and Bug Reports
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    • K
      kikko
      last edited by

      Thank you very much Mark! The file Isadora Prefs is still missing from my Mac, but now both release working properly! (or so it seems 😬) . In the next few days I trying to do some test and if all working I'm going to purchase the upgrade.

      Francesco

      Isadora 3.0.8/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

      1 Reply Last reply Reply Quote 0
      • L
        labelbrut @mark
        last edited by

        @mark

        Hi Mark

        I'm affraid i have the same problem than kikko, can you please help me ? The show is tomorrow and and can't open Isadora ...

        Thanx

        Xavier

        SkulptureS 1 Reply Last reply Reply Quote 0
        • SkulptureS
          Skulpture Izzy Guru @labelbrut
          last edited by

          @labelbrut said:

          @mark
          Hi Mark
          I'm affraid i have the same problem than kikko, can you please help me ? The show is tomorrow and and can't open Isadora ...
          Thanx
          Xavier

           Hi,

          Can you eplain what has happened? Have you upgraded the day before a show?

          Graham Thorne | www.grahamthorne.co.uk
          RIG 1: Windows 11, AMD 7 Ryzen, RTX3070, 16gig RAM. 2 x M.2 SSD. HD. Lenovo Legion 5 gaming laptop.
          RIG 2: Windows 11, Intel i19 12th Gen. RTX3070ti, 16gig RAM (ddr5), 1x M.2 SSD. UHD DELL G15 Gaming laptop.
          RIG 3: Apple rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

          L 1 Reply Last reply Reply Quote 0
          • L
            labelbrut @Skulpture
            last edited by

            @skulpture

            Hi , i've made the mistake to upgrade the day before the show 😬

            Since, when i launch Isadora, this window appears




             I can't find any isadora file in the preference folder to delete the file "Isadora Prefs.izp"

            SkulptureS 1 Reply Last reply Reply Quote 0
            • SkulptureS
              Skulpture Izzy Guru @labelbrut
              last edited by

              @labelbrut

              Have you followed these instructions?

              https://support.troikatronix.c...

              Graham Thorne | www.grahamthorne.co.uk
              RIG 1: Windows 11, AMD 7 Ryzen, RTX3070, 16gig RAM. 2 x M.2 SSD. HD. Lenovo Legion 5 gaming laptop.
              RIG 2: Windows 11, Intel i19 12th Gen. RTX3070ti, 16gig RAM (ddr5), 1x M.2 SSD. UHD DELL G15 Gaming laptop.
              RIG 3: Apple rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

              L 1 Reply Last reply Reply Quote 0
              • L
                labelbrut @Skulpture
                last edited by

                @skulpture

                yes but the file doesn't exist on my computer, nothing about isadora in preference folder

                L 1 Reply Last reply Reply Quote 0
                • L
                  labelbrut @labelbrut
                  last edited by

                  Anybody's help ?

                  SkulptureS 1 Reply Last reply Reply Quote 0
                  • SkulptureS
                    Skulpture Izzy Guru @labelbrut
                    last edited by Skulpture

                    @labelbrut

                    Have you created a support ticket? 

                    https://support.troikatronix.c... 

                    Graham Thorne | www.grahamthorne.co.uk
                    RIG 1: Windows 11, AMD 7 Ryzen, RTX3070, 16gig RAM. 2 x M.2 SSD. HD. Lenovo Legion 5 gaming laptop.
                    RIG 2: Windows 11, Intel i19 12th Gen. RTX3070ti, 16gig RAM (ddr5), 1x M.2 SSD. UHD DELL G15 Gaming laptop.
                    RIG 3: Apple rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                    1 Reply Last reply Reply Quote 0
                    • SkulptureS
                      Skulpture Izzy Guru
                      last edited by

                      it might be worth trying a new version, found here:

                      https://community.troikatronix...

                      Graham Thorne | www.grahamthorne.co.uk
                      RIG 1: Windows 11, AMD 7 Ryzen, RTX3070, 16gig RAM. 2 x M.2 SSD. HD. Lenovo Legion 5 gaming laptop.
                      RIG 2: Windows 11, Intel i19 12th Gen. RTX3070ti, 16gig RAM (ddr5), 1x M.2 SSD. UHD DELL G15 Gaming laptop.
                      RIG 3: Apple rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

                      1 Reply Last reply Reply Quote 0
                      • MichelM
                        Michel Izzy Guru @DillTheKraut
                        last edited by

                        @dillthekraut

                        No I did mean „save as new file“ not just „save file“. 

                        Best Michel

                        Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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