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    Migrating Isadora from one computer to another

    Troubleshooting and Bug Reports
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    • PazP
      Paz Beta Tester
      last edited by

      Hi I have recently purchased a new Mac and migrated all software across - including Isadora. I now only have access to Isadora in demo mode. How do I register the software on my new Mac?

      Thanks in advance

      Simon Powell: Exploring Emerging Technologies in Live Performance at University of the Arts London.
      Running: Mac Studio M1 Max 32GB, 512GB SSD, macOS 13.5.2 | MacBook Pro M2 Pro 16GB, 512GB SSD, macOS 13.5.2 / Izzy v3.2.6 + beta /// UK

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      • DusXD
        DusX Tech Staff
        last edited by

        You will need to follow the standard registration process. Creating a new registration code (generated on troikatronix.com)

        You can find detailed instructions on this page: http://troikatronix.com/support/register-isadora/

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        • Isadora Add-ons: https://troikatronix.com/add-ons/
        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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        • markM
          mark
          last edited by

          @Paz

          As DusX indicated you'll need to follow the standard registration process. We allow you to generate up to three registration codes per year so that you can easily generate a new license for a new computer.
          Best Wishes,
          Mark

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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          • PazP
            Paz Beta Tester
            last edited by

            @Mark @DusX thanks for your help

            Simon Powell: Exploring Emerging Technologies in Live Performance at University of the Arts London.
            Running: Mac Studio M1 Max 32GB, 512GB SSD, macOS 13.5.2 | MacBook Pro M2 Pro 16GB, 512GB SSD, macOS 13.5.2 / Izzy v3.2.6 + beta /// UK

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            • PazP
              Paz Beta Tester
              last edited by

              @DusX I have lost my password - I have my KAGI receipt which contains my user name and serial number but no password. Is there anyway that Troikatronix can supply me with a new password?

              Best regards,

              Simon Powell: Exploring Emerging Technologies in Live Performance at University of the Arts London.
              Running: Mac Studio M1 Max 32GB, 512GB SSD, macOS 13.5.2 | MacBook Pro M2 Pro 16GB, 512GB SSD, macOS 13.5.2 / Izzy v3.2.6 + beta /// UK

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              • markM
                mark
                last edited by

                Dear @Paz,

                You must use the form at
                http://troikatronix.com/support/isadora/
                Take note that we can only send passwords to the email address registered with the account. Make sure to use that email address when contacting us to avoid any further delay.
                Best Wishes,
                Mark

                Media Artist & Creator of Isadora
                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                • PazP
                  Paz Beta Tester
                  last edited by

                  @Mark Many thanks - will do

                  Simon Powell: Exploring Emerging Technologies in Live Performance at University of the Arts London.
                  Running: Mac Studio M1 Max 32GB, 512GB SSD, macOS 13.5.2 | MacBook Pro M2 Pro 16GB, 512GB SSD, macOS 13.5.2 / Izzy v3.2.6 + beta /// UK

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