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    Hap Direct Show windows problems

    Troubleshooting and Bug Reports
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    • DusXD
      DusX Tech Staff @Fred
      last edited by

      @Fred
      Interesting. Thanks

      Troikatronix Technical Support

      • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
      • Isadora Add-ons: https://troikatronix.com/add-ons/
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      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

      markM 1 Reply Last reply Reply Quote 0
      • markM
        mark @DusX
        last edited by

        @Fred @DusX

        I have no software that will allow me to compress HAP on Windows. I suspect this problem shows up for high resolution clips, and I can't make one. Is there a way to get a short (10 sec) high resolution clip that might allow me to reproduce this issue?

        In the meantime, it seems that adding a GPU actor after the output solves the problem, right? I would use that as a workaround until I can offer you a real solution. (Perhaps it's a good idea to put this GPU actor inside a user actor; then you can then edit the User Actor to remove the GPU actor later to get rid of the extra copy.)

        Best Wishes,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

        FredF DusXD 3 Replies Last reply Reply Quote 0
        • FredF
          Fred @mark
          last edited by

          @mark here you go, there is one with 8ch audio and one with 2ch


          https://www.dropbox.com/sh/2u8...

          http://www.fredrodrigues.net/
          https://github.com/fred-dev
          OSX 10.15.15 MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
          Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD
          Windows 10 Threadripper 3960x 64g ram, 1tb NVME, rtx 2080ti + rtx2070 super

          DusXD 1 Reply Last reply Reply Quote 0
          • DusXD
            DusX Tech Staff @mark
            last edited by

            @mark

            There are also, many test files at: PathToIzzyCloud\ISADORA\QAandSupport\Media

            Troikatronix Technical Support

            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            • Isadora Add-ons: https://troikatronix.com/add-ons/
            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

            1 Reply Last reply Reply Quote 0
            • DusXD
              DusX Tech Staff @Fred
              last edited by

              @Fred

              Thanks Fred. Very helpful. I have added these to our test file base.

              Troikatronix Technical Support

              • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
              • Isadora Add-ons: https://troikatronix.com/add-ons/
              • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

              Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

              FredF 1 Reply Last reply Reply Quote 0
              • FredF
                Fred @mark
                last edited by

                @mark Keeping the flip in is my solution for the moment, but with flip I get around 70 cycles and without I get 200, so for this project at this stage it is OK (I am just planning and designing), but I have a month to get it going and am a bit nervous about these glitches getting solved in time.

                http://www.fredrodrigues.net/
                https://github.com/fred-dev
                OSX 10.15.15 MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
                Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD
                Windows 10 Threadripper 3960x 64g ram, 1tb NVME, rtx 2080ti + rtx2070 super

                markM 1 Reply Last reply Reply Quote 0
                • FredF
                  Fred @DusX
                  last edited by

                  @DusX Out of curiosity, did you try these files? Do you also get the flickering?

                  http://www.fredrodrigues.net/
                  https://github.com/fred-dev
                  OSX 10.15.15 MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
                  Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD
                  Windows 10 Threadripper 3960x 64g ram, 1tb NVME, rtx 2080ti + rtx2070 super

                  1 Reply Last reply Reply Quote 0
                  • markM
                    mark @Fred
                    last edited by mark

                    @Fred said:

                    cycles and without I get 200, so for this project at this stage it is OK (I am just planning and designing), but I have a month to get it going and am a bit nervous about these glitches getting solved in time.

                     If you can get me 10 seconds of test file I'll solve it before you're show. Send me an email about this and we'll figure out a way.

                    Best,
                    Mark

                    P.S. I've also downloaded the open source compressor created by Render Heads. I want to figure out why a normal HAP movie is twice as big on PC as on the Mac.

                    Media Artist & Creator of Isadora
                    Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                    1 Reply Last reply Reply Quote 0
                    • FredF
                      Fred
                      last edited by

                      I have tried with 2.5.2 and it plays the file ok, when I launch isadora after installing, this is with the preferences set to 30 fps. Once I bring the framerate up and the srervice tasks to 4 then the flashing comes back. Using an inactive flip actor still solves this.

                      http://www.fredrodrigues.net/
                      https://github.com/fred-dev
                      OSX 10.15.15 MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
                      Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD
                      Windows 10 Threadripper 3960x 64g ram, 1tb NVME, rtx 2080ti + rtx2070 super

                      markM 1 Reply Last reply Reply Quote 0
                      • markM
                        mark @Fred
                        last edited by

                        @Fred said:

                        alling, this is with the preferences set to 30 fps. Once I bring the framerate up and the srervice tasks to 4 then the flashing comes back. Using an inactive flip actor still solves this.

                         Dear Fred,

                        We were too close to the release to fix this for v2.5.2, as it might have introduced show-stopping bugs. It is now at the top of our priority list.

                        Best Wishes,
                        Mark

                        Media Artist & Creator of Isadora
                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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