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    2.6 Crashing - Need to switch back to 2.5

    Troubleshooting and Bug Reports
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    • artooA
      artoo @mark
      last edited by

      @mark

      here's the file:Tous les messages.log.zip

      hope that's helping

      artoo.

      Izzy 2.6.1 | MacPro (2013) 3.7GHz i7 16GB 2xAMD FirePro D500 | OSX 10.13.6
      Izzy 3.2 | MacbookPro M1Max (10/24 core) 32Go ram | OSX 12.2

      markM 1 Reply Last reply Reply Quote 0
      • markM
        mark @artoo
        last edited by

        @artoo + Everyone

        Thank you so much for the help!

        There are hundreds of crashes happening per second... as shown by "Too many crashes in rapid succession! No crash report being written for pid XXXXX"

        If you go to /Library/Logs/DiagnosticReports do you see ending in ".crash" for IzzyMoviePlayer64 or IzzyMoviePlayer32? (Must end with .crash to be useful.)

        If you see those crash files, .zip two or three and send them to me.

        But also, for everyone here: there seems to be a pattern that the only people having trouble are on Mac Pro machines. If you have a machine like that, and are willing to let me access it via Team Viewer for an hour, please send me a PM here. 

        Best Wishes,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

        artooA WolandW MichelM 3 Replies Last reply Reply Quote 0
        • artooA
          artoo @mark
          last edited by

          @mark

          I've got some:logs.crash

          thank you Mark.

          (don't have Team Viewer right now but I will soon PM you...)

          Izzy 2.6.1 | MacPro (2013) 3.7GHz i7 16GB 2xAMD FirePro D500 | OSX 10.13.6
          Izzy 3.2 | MacbookPro M1Max (10/24 core) 32Go ram | OSX 12.2

          S 1 Reply Last reply Reply Quote 0
          • S
            sommerdi @artoo
            last edited by

            @mark

            i had have some crashes. They look like as shown.

            I had that only with two beamers connected.

            My crash logs

            Archiv.zip

            OSX 10.13.6 / MBP 15 (late 2013) 2,6 GHz i7 , NVIDIA GeForce GT 750M 2048 MB / IZZY 3.0.7
            OSX 11.6 / MBP 16 2.3 GHz i9 32GB / Radeon 5500 8GB
            Motu Ultralite MKIII / BM Intensity USB3
            located in Munich/Germany

            1 Reply Last reply Reply Quote 0
            • WolandW
              Woland Tech Staff @mark
              last edited by Woland

              @mark said:

              But also, for everyone here: there seems to be a pattern that the only people having trouble are on Mac Pro machines. If you have a machine like that, and are willing to let me access it via Team Viewer for an hour, please send me a PM here. 

               I have a Mac Pro with Teamviewer. Give me about 15 minutes to set her up with a monitor and power and she's all yours all day via Teamveiwer if you like. Hell, I don't have a show on at the moment, so you can have TeamViewer access for however long you need it. She's also on El Capitan, not High Sierra, which I gather might be a good thing for these tests. I'll email you the Teamviewer info once I have her set up.

              Best wishes,

              Woland (Lucas Wilson-Spiro)

              TroikaTronix Technical Support
              New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
              TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
              TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

              | Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

              1 Reply Last reply Reply Quote 1
              • WolandW
                Woland Tech Staff
                last edited by

                Specs:

                (downloading 2.6 USB, 2.6 Standard, and the beta versions now for you)

                Best wishes,

                Woland

                TroikaTronix Technical Support
                New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

                | Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                1 Reply Last reply Reply Quote 0
                • MichelM
                  Michel Izzy Guru @mark
                  last edited by

                  @mark

                  sent you an email with the teamviewer ID/Pass, as a variant with Sierra installed.

                  Best Michel

                  Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

                  1 Reply Last reply Reply Quote 0
                  • WolandW
                    Woland Tech Staff
                    last edited by

                    and I just sent TeamViewer info for a Mac Pro running 10.11.6

                    I installed the 2.6 USB+Standard, and the 2.6 USB+Standard Beta for you.

                    Best wishes,

                    Woland

                    TroikaTronix Technical Support
                    New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                    TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                    TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

                    | Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                    1 Reply Last reply Reply Quote 0
                    • markM
                      mark
                      last edited by mark

                      Dear All,

                      If anyone is game to give a new build a try, I'd really appreciate it. So far I've tested this one on 10.9, 10.10 and 10.12. I'll soon test it on 10.11. It seems solid, but more feedback is always welcome.

                      *** DO NOT DOWNLOAD THIS BETA IF YOU ARE NOT EXPERIENCING A PROBLEM!!!!! ***

                      Isadora Standard Edition - Temporary Beta v2.6.0b3

                      Isadora USB Key Edition - Temporary Beta v2.6.0b3

                      Thanks,
                      Mark

                      Media Artist & Creator of Isadora
                      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                      WolandW 1 Reply Last reply Reply Quote 0
                      • WolandW
                        Woland Tech Staff @mark
                        last edited by

                        @mark said:

                        Dear All,
                        If anyone is game to give a new build a try, I'd really appreciate it. So far I've tested this one on 10.9, 10.10 and 10.12. I'll soon test it on 10.11. It seems solid, but more feedback is always welcome.
                        *** DO NOT DOWNLOAD THIS BETA IF YOU ARE NOT EXPERIENCING A PROBLEM!!!!! ***
                        Isadora Standard Edition - Temporary Beta v2.6.0b2
                        Isadora USB Key Edition - Temporary Beta v2.6.0b2
                        Thanks,
                        Mark

                         (This version is Temporary Beta 2.6.1b3)

                        TroikaTronix Technical Support
                        New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                        TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                        TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

                        | Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                        markM 1 Reply Last reply Reply Quote 0
                        • markM
                          mark @Woland
                          last edited by

                          @Woland 

                          Thanks for the heads up. Fixed the text.

                          Best,
                          M

                          Media Artist & Creator of Isadora
                          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                          1 Reply Last reply Reply Quote 1
                          • artooA
                            artoo
                            last edited by artoo

                            Mark fixed the continuous crashes issue in the v2.6.1b3. this problem was about Hap codec and Mavericks system...as far as I understand... 

                            to all users under osX 10.9 and osX 10.10: those systems will not be supported in the next realeases of isadora so it's definitivly time to forget them and to upgrade to siera or high siera.(i know it's hard to admit...)

                            thank you again Mark.

                            Izzy 2.6.1 | MacPro (2013) 3.7GHz i7 16GB 2xAMD FirePro D500 | OSX 10.13.6
                            Izzy 3.2 | MacbookPro M1Max (10/24 core) 32Go ram | OSX 12.2

                            markM 1 Reply Last reply Reply Quote 0
                            • markM
                              mark @artoo
                              last edited by mark

                              @artoo said:

                              Mark fixed the continuous crashes issue in the v2.6.1b3!!! this problem was about Hap codec and Mavericks system...as far as I understand... to all users under osX 10.9 and osX 10.10: those systems will not be supported in the next realeases of isadora so it's definitivly time to forget them and to upgrade to siera or high siera.(i know it's hard to admit...)

                              Well, 10.9 for sure. We'll see about 10.10. As I told you privately, AVFoundation can't play HAP under 10.9, which was the source of your particular problem because you were running 10.9. One thing that's annoying about Mac OS is that the take things away from the operating system, unlike Windows, where operating system functions from Windows 3.1 _still_ work. In any case, we have to keep moving forward.

                              The main thing that _everyone_ has to understand (not just about Isadora) is that the next macOS (10.14) will not run 32-bit applications. That's going to affect a lot of apps beyond Isadora, which also means absolutely no more QuickTime. So everyone should prepare keep this in mind.

                              Best Wishes,
                              Mark

                              Media Artist & Creator of Isadora
                              Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                              1 Reply Last reply Reply Quote 1
                              • markM
                                mark
                                last edited by Michel

                                Dear All,

                                The team and I have continued to test the 2.6.1b3 build. Thanks to @Michel and @Woland, I got access to two Mac Pros remotely – one with 10.12 and the other with 10.11. The 10.12 has been playing four movies continuously (2 x HAP and 2 x MP4) for hours now, and nothing bad has happened. (Of course, I can't turn off the internet since I'm accessing them remotely. Hopefully Michel and Woland can try this themselves tomorrow)

                                Of course, I didn't take the time to run the same patch on 2.6 (the public release) though I can totally sure it would crash when playing HAP movies because of the memory leak.

                                For any of you reading this: if you have a patch that you can run for an hour while you're doing something else (we all gotta eat, right?) it would certainly be appreciated by us if you downloaded v2.6.1b3 and gave it a go.

                                I'm calling it a night for now. @mc_monte and @DusX are still running tests.

                                Isadora Standard Edition - Temporary Beta v2.6.0b3

                                Isadora USB Key Edition - Temporary Beta v2.6.0b3

                                We'll keep you updated.

                                Best Wishes,
                                Mark

                                Media Artist & Creator of Isadora
                                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                                gapworksG 1 Reply Last reply Reply Quote 3
                                • gapworksG
                                  gapworks @mark
                                  last edited by

                                  @mark i  installed the beta 0b3 in the art space where we premiere on sunday. mac mini and sierra crash after 15min max. for now i just stick to the v2.2.2  which is slow, but stable on their computer.

                                  and as said 2.6 on my macbook pro high sierra works great! 

                                  Running MBP2017 / Osx 10.14.5 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

                                  markM MichelM 2 Replies Last reply Reply Quote 0
                                  • markM
                                    mark @gapworks
                                    last edited by

                                    @gapworks said:

                                    i  installed the beta 0b3 in the art space where we premiere on sunday. mac mini and sierra crash after 15min max

                                    Certainly your report about this is worrying. Are you saying that the same patch running on your MBP crashes or the mini Mac? Or was it a different patch. Is the patch running on the mini Mac complex, or something we could easily recreate?

                                    Can you get a crash report for from the mini Mac? We haven't' had any crashes with the latest beta, which is b04... that crash report would help me understand what's going wrong.

                                    https://troikatronix.com/files... (mac standard)
                                    https://troikatronix.com/files... (mac usb key version)

                                    Thanks for your responses,
                                    Mark

                                    Media Artist & Creator of Isadora
                                    Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                                    gapworksG 2 Replies Last reply Reply Quote 0
                                    • MichelM
                                      Michel Izzy Guru @gapworks
                                      last edited by

                                      @gapworks

                                      I am running a test since 2 hours on a MacMini (mid 2011) with 8GB RAM. Playing 3 movies crossfading from scene to scene. No problem up to now.

                                      Best Michel

                                      Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

                                      gapworksG 1 Reply Last reply Reply Quote 0
                                      • gapworksG
                                        gapworks @mark
                                        last edited by

                                        @mark thanks for your effort, i really appreciate that, as you created a great new version of isadora. first things first. i create the file on my macbook pro. at the moment in version 2.2.2. (its the exact same actors, not even including any video, only lights through dmx king. only there i can save it because the mac mini is only in demo mode! i have only yet seen the new beta,(sorry for that) and there is no internet in the art space can i still get a crash report? i will try with beta 04 tomorrow! 

                                        @Michel i don't even have any video! only lights via matrix send and dmx king.5 channels 😞

                                        Running MBP2017 / Osx 10.14.5 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

                                        1 Reply Last reply Reply Quote 0
                                        • gapworksG
                                          gapworks @Michel
                                          last edited by

                                          @mark @michel and i don't know if this is important information. isadora 2.2.2 takes 2.5 minutes to start up!

                                          Running MBP2017 / Osx 10.14.5 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

                                          1 Reply Last reply Reply Quote 0
                                          • gapworksG
                                            gapworks @mark
                                            last edited by

                                            @mark @Michel good news the update 0b4 is up and running stable for 5 hours now 🙂

                                            Running MBP2017 / Osx 10.14.5 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

                                            markM 1 Reply Last reply Reply Quote 2
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