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    Isadora gets jammed/stuck

    Troubleshooting and Bug Reports
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    • WolandW
      Woland Tech Staff @Lauri
      last edited by

      @lauri

      I was able to reproduce this issue on Isadora 2.6.1 USB on a Mac running OSX 10.11.4, El Capitan using the steps you described here. I had to Force Quit Isadora after running through both of the processes you described. 

      Re Adobe: I did receive the warning every time I opened Isadora.

      Please use this link, or the one in my signature, to file a bug report with the same information you presented here. Please also include a link to this post in your bug report.

      Thank you very much for helping us improve the Isadora experience for everyone.

      Best wishes,

      L Wilson-Spiro

      TroikaTronix Technical Support
      New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
      TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
      TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

      | Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

      1 Reply Last reply Reply Quote 1
      • markM
        mark
        last edited by

        @woland said:

        I was able to reproduce this issue on Isadora 2.6.1 USB on a Mac running OSX 10.11.4, El Capitan using the steps you described here. I had to Force Quit Isadora after running through both of the processes you described. 

        Excellent recreate @Lauri . I've already implemented a fix. I can send you a beta if you would like to have it.

        @Woland, you can also get the beta from me to test that I've really fixed it. Email me.

        Best Wishes,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

        1 Reply Last reply Reply Quote 1
        • L
          Lauri
          last edited by

          @mark Thanks! Yes, it would be nice to have the beta, and I'll keep you updated if anything similar happens.

          @mark @Woland I did not make the support ticket yet, so I suppose there's no need for that now, right?

          @mark I sent you an email couple of days ago about the memory leak issue that seems still be there even in the beta v2.6.2b01, although not as heavy leak as before. Do you want me to do another support ticket on that or reply to the earlier posts?

          Thousand thanks,

          Lauri

          MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
          MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

          WolandW 1 Reply Last reply Reply Quote 0
          • WolandW
            Woland Tech Staff @Lauri
            last edited by

            @lauri said:

            @mark @Woland I did not make the support ticket yet, so I suppose there's no need for that now, right?

            I don't believe so, now that we have a beta with a fix. Thanks for catching this!

            Best wishes,

            Woland 

            TroikaTronix Technical Support
            New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
            TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

            | Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

            markM 1 Reply Last reply Reply Quote 0
            • markM
              mark @Woland
              last edited by

              @woland

              Please contact @Lauri via email and supply her with a link to the beta.

              Best Wishes,
              Mark

              Media Artist & Creator of Isadora
              Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

              WolandW 1 Reply Last reply Reply Quote 0
              • WolandW
                Woland Tech Staff @mark
                last edited by

                Copy that

                @Lauri 

                Expect an email soon!

                Best wishes,

                Woland

                TroikaTronix Technical Support
                New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

                | Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                WolandW 1 Reply Last reply Reply Quote 0
                • WolandW
                  Woland Tech Staff @Woland
                  last edited by

                  @Lauri 

                  I sent you an email with the latest beta. 

                  Best wishes,

                  Woland

                  TroikaTronix Technical Support
                  New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                  TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                  TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

                  | Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                  1 Reply Last reply Reply Quote 0
                  • L
                    Lauri
                    last edited by

                    @Woland Thanks! Your private email links to google account, but I need your approval to get the file from there.

                    MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
                    MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

                    WolandW 1 Reply Last reply Reply Quote 0
                    • WolandW
                      Woland Tech Staff @Lauri
                      last edited by

                      @lauri said:

                      @Woland Thanks! Your private email links to google account, but I need your approval to get the file from there.

                      I approved your access request! (Sorry, had to do it that way to avoid "anyone with the link can view".)

                      Best wishes,

                      Woland

                       

                      TroikaTronix Technical Support
                      New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                      TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                      TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

                      | Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                      markM 1 Reply Last reply Reply Quote 0
                      • markM
                        mark @Woland
                        last edited by

                        @woland said:

                        I approved your access request! (Sorry, had to do it that way to avoid "anyone with the link can view".)

                        Lucas, in the future, if I instruct you to give out a beta to a user, you can just pass on the direct download links I've given the team. You don't need to upload it on Google, etc. 

                        Thanks for taking care of this though. 😉

                        Best Wishes,
                        Mark

                        Media Artist & Creator of Isadora
                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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