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    Live capture not showing video previeuw

    How To... ?
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    • WolandW
      Woland Tech Staff
      last edited by Woland

      Even if you already have done them, please just follow each step laid out here: https://support.apple.com/guide/mac-help/control-access-to-the-camera-mchlf6d108da/mac

      Best wishes,

      Woland

      TroikaTronix Technical Support
      New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
      TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
      TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

      | Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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      • O
        OscarCassamajor @Woland
        last edited by

        @woland

        Im using the build in webcam as wel as a panasonic camera connected to blackmagic design mini recorder.

        I have done the procedure several times again with no result.

        I get a Gray surface with both in both previews.

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        • O
          OscarCassamajor @Woland
          last edited by

          @woland

          Dear Woland, 

          Their is a full problem with the rendering of the images.

          Nor does Project in isadora shows a images even not when going in to mapping the video.

          What setting is connected to all what is the rendering of the video-images?

          WolandW 1 Reply Last reply Reply Quote 0
          • WolandW
            Woland Tech Staff @OscarCassamajor
            last edited by

            @oscarcassamajor

            Try running this file and tell us what you see: basic-test.izz

            Best wishes,

            Woland

            TroikaTronix Technical Support
            New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
            TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

            | Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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            • O
              OscarCassamajor @Woland
              last edited by

              @woland

              So Isadora is not ready in video files to play trouw the stage. .

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              • O
                OscarCassamajor @Woland
                last edited by

                @woland

                Dear Woland, 

                I had like to notify you that the problem any video is not been represented in de Mapping/Preview and sound are playing.

                Could it be their that im missing a program or the link between image and its presentation in isadora. 

                Here an other screenshot of a basic video set up and the info on my computer

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                • O
                  OscarCassamajor @Woland
                  last edited by

                  @woland

                  Do you have an idea of what is going on?

                  WolandW 1 Reply Last reply Reply Quote 0
                  • WolandW
                    Woland Tech Staff @OscarCassamajor
                    last edited by

                    @oscarcassamajor said:

                    Do you have an idea of what is going on?

                     At the moment, no, but we're investigating.

                    TroikaTronix Technical Support
                    New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                    TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                    TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

                    | Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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                    • O
                      OscarCassamajor
                      last edited by

                      dear Woland, 

                      The theater i am working was closed for the summer. 

                      We are taking back the work. 

                      I notice Isadora is still not working on the macbookPro of my job. 

                      do you have any news on what the problem might be or how i could figure out what to do? 

                      Regards, 

                      Oscar

                      markM 1 Reply Last reply Reply Quote 0
                      • markM
                        mark @OscarCassamajor
                        last edited by

                        @oscarcassamajor

                        Mark Coniglio, creator of Isadora here. Our team tried to recreate your problem and we could not do so. I use Mojave as my main computer, and I have no problems like this. We have no other reports from Mojave users of this problem.

                        Do you have only the Intel UHD Graphics 630 Card? Or do you have a high performance card as well, e.g., Radeox 555X or 560X or similar? The picture only shows the Integrated graphics card. The 2018 15" MacBook Pro should have a discrete graphics card as well. If no Radeon is shown, perhaps the hardware is damaged?

                        Is this checkbox turned on or turned off in the Energy Saver System Preferences?

                        If it is on, turn it off and reboot. Does this change anything?

                        That is all we can think of to try to help you.

                        Best Wishes,
                        Mark

                        Media Artist & Creator of Isadora
                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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